We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us(koolehaoda@163.com) with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

Please allow 3 - 7 business days of processing and production time for your order to ship out.